Frequently Asked Questions

Naviage product questions, shipping, warranties, returns & more.

Frequently Asked Questions

Naviage product questions, shipping, warranties, returns & more.

Contact Support

Need help? Our Support Team is ready to assist you.

Just reach out to us at support@lightproofblinds.com and we’ll take it from there!

Contact Us
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Shop Now

What makes Lightproof different from other blackout blinds?

Lightproof features a unique patented track system that eliminates gaps between the blinds and the window frame to ensure total darkness. The dual-layered honeycomb fabric combines non-woven polyester with a reflective thermal barrier to block light, insulate against heat, and reduce noise.

What are the measurements of the frame?

The width of the frame is 1.3 inches, and the depth of the frame is 1.18 inches.

Does the snow quartz color completely block out light?

Yes, our snow quartz Lightproof Blinds provide complete light blockage, just like the Midnight Black Lightproof Blinds do.

Is Lightproof noise cancelling?

Lightproof makes the outdoors quiet but not silent. The subtle yet noticeable decrease in noise is just another reason to shop Lightproof.

Is Lightproof suitable for my window type?

Lightproof is designed to fit most standard window types, but there are a few considerations.

 

Guard won't fit windows that are not rectangular or square. Additionally, the blinds require at least 1.3 inches of unobstructed recess space for proper installation. If your window doesn't meet these criteria, Guard may not be suitable for you.

 

Here's a list of compatible and incompatible window types to help you determine if our product is the right fit for your home.

Fixed Windows

Tilt-and-Turn Windows

European Windows

Sliding Windows

Hung Windows

Bay Windows

Skylights

Awning Windows

Casement Windows

Sash Windows

Arched Windows
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Measuring

How do I measure my windows for Lightproof?

To ensure correct measurements, please read our Measuring Guide. It's important that your measurements are accurate and precise, as they are crucial for the blinds to fit properly. Incorrect measurements will result in the blinds not fitting your windows.

Do I need to make any deductions when measuring?

Please provide exact measurements of your window, and we will make the necessary deductions for a perfect fit. You don’t need to adjust your measurements.

Should I round up or down to the nearest 1/16" when taking my window measurements?

It’s important to be as precise as possible when measuring to ensure your blinds fit correctly. If unsure, round down to the nearest 1/16".

I think I made a mistake measuring my window, what should I do?

If you believe you made an error in your measurements, contact our customer service team immediately. We may be able to assist before the blinds are manufactured.
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Installation

How do I Install Lightproof?

Every order comes with an easy step by step installation guide. You can also see it online here.

Do I need tools?

Say goodbye to using a drill or a screws or harsh adhesives. Our blinds comes with foam tape and all the necessary parts to assemble Lightproof. Lightproof will actually have you keep your landlords security deposit!

What surfaces work with Lightproof?

The patented no screw or wall anchors functionality and design gives Lightproof permission to be installed on nearly any surface, including drywall, plaster, wood, brick, and stone.

How many people do I need to install Lightproof?

Typically, Lightproof only requires one person to install the blinds. For larger windows you may want a second person to ensure ease and proper alignment.

Will Lightproof work for skylight windows? ⚠️

Lightproof may not fit windows that are out of square or rectangular shape by more than 1.5 inches in width or height. Additionally, the blinds require at least 1.3 inches of unobstructed recess space for proper installation. If your skylight or window doesn't meet these criteria, Guard may not be suitable. For drywall installations without a supporting structure, you’ll need to use drywall anchors for added support

Where can I find the installation guide?

You can find the complete step-by-step installation instructions, including a simple how to video that will allow you to install Lightproof in a breeze on our Installation Guide.
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Shipping

Has my order shipped? ⚠️

As soon as your order is shipped, we'll send you a shipping confirmation email with tracking information. If you believe your order should have shipped but haven’t received the confirmation, please contact us at support@lightproofblinds.com. Including your order number will help us resolve the issue faster.

How long until delivery? ⚠️

Shipping takes 4-8 business days within the USA.

When will my order ship? ⚠️

It typically takes 2-3 weeks to manufacture your Lightproof Blinds before it is ready to ship. After shipment it typically takes a week for delivery.

What countries do you ship to?

We offer worldwide shipping! 🌎

Do you ship to military addresses or PO Boxes? ⚠️

No, we do not ship to PO boxes or military addresses.

Do you offer free shipping? ⚠️

Yes, we offer free shipping on all orders within the USA. 🇺🇸

Where is my package? ⚠️

You should have received an email confirmation with your tracking number once your order shipped. Be sure to check your spam folder. If you still can’t find it, please contact us at support@lightproofblinds.com and we’ll assist you.
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Warranty & Returns

What is your return policy? ⚠️

Return Policy

At Lightproof, we are committed to ensuring your satisfaction with our products. We offer a 30-day return policy for your convenience. Please review the details below to understand our return process:

 

Damaged or Missing Parts

If your product arrives damaged or with missing parts, please contact us within 7 days of receiving your order. We will produce and ship a replacement product or send the missing parts within 10 working days, free of charge.

 

30-Day Return Policy

If you wish to return your product, you may do so within 30 days of receiving it. Please note the following:

  • We offer free returns within the 30-day period.
  • To initiate a return, contact our customer support team at support@lightproofblinds.com. We will provide you with a return label and instructions on how to return the product.
  • The product must be returned in its original condition and packaging to be eligible for a refund.

 

Refunds

We will issue your refund within 5-10 business days of receiving the returned product. Please note that it may take additional time for your bank or credit card company to process and post the refund.

 

For any questions or concerns about your return, please reach out to us at support@lightproofblinds.com.

How do I return Lightproof? ⚠️

To initiate a return, please contact our customer support team at support@lightproofblinds.com within 30 days of receiving your product. We will provide you with a return label and detailed instructions on how to return the product. Once we receive the returned item, we will process your refund or exchange, depending on your request.

How does the warranty work? ⚠️

Lightproof is covered by a two-year warranty from the original date of purchase. Lightproof warrants to the original purchaser that the product is free from defects in material and workmanship for a period of two years. This warranty applies only to defects resulting from manufacturing errors and does not cover damage caused by misuse, neglect, improper installation, alterations, or any use unintended by the manufacturer.

 

If your Lightproof is found to be defective in materials or workmanship within the two-year warranty period, Lightproof will, at its sole discretion, either replace the defective product or repair the defective parts free of charge. This warranty does not cover any damages caused by external factors such as heat, solvents, or physical impact.

 

This warranty is limited to the original purchaser and is non-transferable. It does not affect your statutory rights. This warranty is in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. No representative or person is authorized to assume liability on behalf of Lightproof in connection with the sale or use of this product.

 

Lightproof is not liable for any incidental, indirect, or consequential damages resulting from the use or inability to use the product. To claim your warranty, please contact us at support@lightproofblinds.com

How do I initiate a warranty claim? ⚠️

Lightproof is covered by a two-year warranty from the original date of purchase. Lightproof warrants to the original purchaser that the product is free from defects in material and workmanship for a period of two years. This warranty applies only to defects resulting from manufacturing errors and does not cover damage caused by misuse, neglect, improper installation, alterations, or any use unintended by the manufacturer.

 

If your Lightproof is found to be defective in materials or workmanship within the two-year warranty period, Lightproof will, at its sole discretion, either replace the defective product or repair the defective parts free of charge. This warranty does not cover any damages caused by external factors such as heat, solvents, or physical impact.

 

This warranty is limited to the original purchaser and is non-transferable. It does not affect your statutory rights. This warranty is in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. No representative or person is authorized to assume liability on behalf of Lightproof in connection with the sale or use of this product.

 

Lightproof is not liable for any incidental, indirect, or consequential damages resulting from the use or inability to use the product. To claim your warranty, please contact us at support@lightproofblinds.com

 

To initiate a warranty claim, please contact our customer support team at support@lightproofblinds.com with details of the issue. We will provide you with instructions on how to proceed, including any necessary steps for returning the product if required. Once we review and verify the claim, we will either send replacement parts or replace the product based on the warranty terms.

Contact Support

Need help? Our Support Team is ready to assist you.

Just reach out to us at support@lightproofblinds.com and we’ll take it from there!

Contact Us